Frequently Asked Questions
What are your customer service hours?
Monday–Saturday: 9:00 AM – 5:00 PM (UK Time)
Sunday: 9:00 AM – 5:00 PM (UK Time)
How long does delivery take?
Order processing normally takes 1–3 business days.
Transit time is approximately 4–6 business days.
The total estimated delivery time is 5–9 business days.
Can I return my order?
Yes. You may return eligible items within 30 days of receiving your order.
Items must be unused, unworn and returned in their original condition with the original packaging and tags attached.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived faulty or was not as described.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number by email.
Can I cancel my order?
Orders cannot normally be cancelled once they have been processed. After delivery, you may request a return in accordance with our Refund Policy.