Shipping policy
Welcome to Scamps Kidswear.
We are committed to providing a smooth and reliable shipping experience. Below, you will find a clear overview of our processing time, transit time, and total estimated delivery time.
The following shipping times apply within the United Kingdom.
Processing Time
Each order is carefully prepared before being shipped.
Processing time is 1 to 3 business days.
This includes order verification, quality checks, and packaging. Your order will be shipped once processing has been completed.
Transit Time
After your order has been processed and handed over to the shipping carrier, delivery usually takes 4 to 6 business days.
Delivery times may vary depending on your location, seasonal demand, customs processing, public holidays, and carrier delays.
Orders may be shipped from our international fulfillment center.
You will receive a tracking number by email once your order has been dispatched.
Total Estimated Delivery Time
The total estimated delivery time includes both processing time and transit time.
- Minimum delivery time: 5 business days
- Maximum delivery time: 9 business days
Therefore, the total estimated delivery time is approximately 5 to 9 business days.
Please note that business days do not include weekends or public holidays.
Returns and Exchanges
If you are not completely satisfied with your purchase, we offer a 30-day return policy.
Items must be returned unused, unworn, in their original condition, and with the original packaging and tags attached.
For complete information, please review our Refund Policy.
Delivery Issues
If your order is delayed, lost, damaged, or has not arrived within the estimated delivery timeframe, please contact us as soon as possible at:
Our customer support team will assist you with your order.
Address Accuracy
Please ensure that your shipping address is complete and accurate before placing your order.
We cannot be held responsible for delays, lost parcels, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your address, please contact us immediately. Once an order has been processed or dispatched, we may not be able to change the delivery address.
Contact Information
For any shipping-related questions, please contact us:
Phone: +44 01512200260
Email: support@scampskidswear.online
Thank you for shopping with Scamps Kidswear. We aim to deliver every order with care and attention.